Peter Frase

In Sunday's *New York Times*, conservative columnist Ross Douthat [invokes](http://www.nytimes.com/2013/02/24/opinion/sunday/douthat-a-world-without-work.html) the utopian dream of "a society rich enough that fewer and fewer people need to work---a society where leisure becomes universally accessible, where part-time jobs replace the regimented workweek, and where living standards keep rising even though more people have left the work force altogether." This "post-work" politics [may be unfamiliar](https://twitter.com/JHWeissmann/status/305681756441427969) to many readers of the *Times*, but it won't be new to readers of *Jacobin*.

Post-work socialism has a proud, if dissident tradition, from [Paul Lafargue](http://www.marxists.org/archive/lafargue/1883/lazy/) to [Oscar Wilde](http://www.marxists.org/reference/archive/wilde-oscar/soul-man/index.htm) to [Bertrand Russell](http://www.zpub.com/notes/idle.html) to [André Gorz](http://books.google.com/books/about/Paths_to_paradise.html?id=5wTsAAAAMAAJ). It's a vision that animates my writing on topics ranging across [the contradictions of the work ethic](http://jacobinmag.com/2011/01/hipsters-food-stamps-and-the-politics-of-resentment/), [the possibilities of a post-scarcity society](http://jacobinmag.com/2011/12/four-futures/), [the politics of sex work](http://jacobinmag.com/2012/03/the-problem-with-sex-work/), and [the connection between post-work politics and feminism](http://jacobinmag.com/2012/04/the-politics-of-getting-a-life/). Others have addressed related themes, like Chris Maisano on [shorter working hours](http://jacobinmag.com/2011/01/take-this-job-and-share-it/) as both a response to unemployment and a step forward for human freedom, and Sarah Leonard on the [pro-work corporate feminism](http://jacobinmag.com/2012/12/she-cant-sleep-no-more/) of Marissa Mayer.

The basic vision of the post-work Left, then, is one of [fewer jobs](http://jacobinmag.com/2011/07/against-jobs-for-full-employment/), and shorter hours at the jobs we do have. Douthat suggests, however, that this vision is already becoming a reality, and he warns that it is not a result we should welcome.

It's something of a victory that a *New York Times* columnist is even acknowledging the post-work perspective on labor politics, rather than ignoring it completely. Hopefully he's been taking [his own advice](http://www.nytimes.com/2012/12/30/opinion/sunday/douthat-how-to-read-in-2013.html), and reading about it in *Jacobin*. But Douthat's take is a rather peculiar one. To begin with, he claims that we have entered an era of "post-employment, in which people drop out of the work force and find ways to live, more or less permanently, without a steady job". But it's not clear what he bases this claim on. It's true that labor force participation rates---the percentage of the working-age population that is employed or looking for work---has declined in recent years. From a high of around 67 percent in the late 1990's, it declined to around 66 percent before the beginning of the last recession. The recession itself then produced another sharp decline, and the rate now stands below 64 percent.

Unfortunately, it's unlikely that this reflects masses of people taking advantage of our material abundance to increase their leisure time. As those numbers show, most of the decline in the participation rate was due to the recession (and some of the rest is probably due to [demographic shifts](http://www.calculatedriskblog.com/2012/10/understanding-decline-in-participation.html)). If the economy returned to full employment---that is, if everyone who wanted a job could actually find one---the participation rate would probably rise again. For how else are people supposed to "find ways to live . . . without a steady job", when incomes have stayed [flat for decades](http://stateofworkingamerica.org/charts/productivity-and-real-median-family-income-growth-1947-2009/) despite great increases in productivity?

The post-work landscape that Douthat discovers is therefore very different than the one you'll find surveyed in the pages of *Jacobin*. An economy in which people must get by on some combination of scant public benefits, charity, and hustling---because they are unable to find a job---is very different from a world where people are able to make a real choice to either cut back their hours or drop out of paid work entirely for a period of time. That's why, in different ways, [Maisano](http://jacobinmag.com/2012/10/working-for-the-weekend-2/), [myself](http://jacobinmag.com/2011/07/against-jobs-for-full-employment/), and [Seth Ackerman](http://jacobinmag.com/2012/05/the-work-of-anti-work-a-response-to-peter-frase/) have all emphasized that full employment is central to the project of work reduction, because tight labor markets give workers the bargaining power to demand shorter hours even without cuts in pay. And it's why I have especially emphasized the demand for a [Universal Basic Income](http://kboo.fm/node/52414), which would make it possible to survive outside of paid labor for a much larger segment of the population.

If Douthat's account of labor force participation is misleading, his account of working time is equally incomplete. "Long hours", he claims, "are increasingly the province of the rich." While this claim isn't precisely wrong, at least within certain narrow parameters, it obscures much more than it reveals. Douthat links to an economic study that [finds](http://www.nber.org/digest/jul06/w11895.html) longer average weekly hours among those at the top of the wage distribution, relative to those at the bottom. This is not a unique finding; the sociologists Jerry Jacobs and Kathleen Gerson found something similar in their study [*The Time Divide*](http://books.google.com/books/about/The_Time_Divide.html?id=3T1qJfLuohgC). And as it happens, I have some published [academic research](http://www.peterfrase.com/research/) on the topic as well. In many rich countries, including the United States, highly educated workers (e.g., those with college degrees) report longer average work weeks than the less educated (who also tend to be lower waged, of course).

This finding is often deployed to dismiss the significance of long hours, much the way Douthat does here. If the longest hours are being worked by those who presumably have the most power and leverage in the labor market, the argument goes, then long hours shouldn't be such a concern. But this is wrong for several reasons.

First, just because hours are longest at the top end of the wage distribution doesn't mean they aren't long elsewhere as well---in my research, I found that reported average hours among men were above 40 hours per week across all educational categories. And hours on the job doesn't cover all the other time people spend working: time spent commuting to work, time spent performing unpaid household and care work (which those on low wages often can't buy paid replacements for), and what the sociologist Guy Standing [calls](http://unionosity.com/precarity-2/guy-standing-discusses-the-precariat/) "work-for-labor": the work of looking for jobs, navigating state and private bureaucracies, networking, and other things that are preconditions for getting work but are themselves unpaid.

Second, working time is characterized by pervasive *mismatches* between hours and preferences, which are more complicated than just hours that are "too long". Jeremy Reynolds [has found](http://sf.oxfordjournals.org/content/81/4/1171.short) that a majority of workers say that they would like to work a different schedule than they do, but that these preferences are split between those who would like to work less and those who would like more hours---[overemployment](http://jacobinmag.com/2012/03/the-scourge-of-overemployment/) alongside underemployment.

The finding that many people report working fewer hours than they would like reflects an economy in which many [low-wage workers](http://www.theatlantic.com/business/archive/2012/11/mcjobs-should-pay-too-inside-fast-food-workers-historic-protest-for-living-wages/265714/) face uncertain schedules and enforced part-time hours that exclude them from benefits. These workers would clearly benefit from predictable hours, higher wages, and recourse to good health care benefits that aren't tied to employment, but it's far from clear that they would benefit from more work, as such.

And Douthat would almost seem to agree. In a passage I could have written myself, he says:

> There is a certain air of irresponsibility to giving up on employment altogether, of course. But while pundits who tap on keyboards for a living like to extol the inherent dignity of labor, we aren’t the ones stocking shelves at Walmart or hunting wearily, week after week, for a job that probably pays less than our last one did. One could make the case that the right to not have a boss is actually the hardest won of modern freedoms: should it really trouble us if more people in a rich society end up exercising it?

Amazingly, he follows this up by answering that last question with a resounding *yes*. And I might almost be inclined to follow him, if he based his conclusion on the argument I've just presented: that in an environment of pervasive unemployment, high costs of living, and a meager and narrowly targeted welfare state, the loss of work isn't exactly something to celebrate.

Perhaps realizing, however, that this austere vision is hardly a compelling case for the conservative worldview, Douthat tries a different tack. Having acknowledged the implausibility of the "dignity of labor" case for much actually-existing work, he neverthelsss moves right on to the claim that "even a grinding job tends to be an important source of social capital, providing everyday structure for people who live alone, a place to meet friends and kindle romances for people who lack other forms of community, a path away from crime and prison for young men, an example to children and a source of self-respect for parents." He concludes with an appeal to the importance of "human flourishing", but it's hard to see much social capital, lasting interpersonal connection, or human flourishing going on in the [Amazon warehouse](http://www.motherjones.com/politics/2012/02/mac-mcclelland-free-online-shipping-warehouses-labor)---or for that matter, at [Pret a Manger](http://jacobinmag.com/2013/02/in-defense-of-soviet-waiters/).

Although it's pitched in a kindlier, *New York Times*-friendly tone, Douthat's argument is reminiscent of [Charles Murray's](http://en.wikipedia.org/wiki/Coming_Apart:_The_State_of_White_America,_1960%E2%80%932010) argument that the working class needs the discipline and control provided by working for the boss, lest they come socially unglued altogether. Good moralistic scold that he is, Douthat sees the decline of work as part of "the broader turn away from community in America---from family breakdown and declining churchgoing to the retreat into the virtual forms of sport and sex and friendship." It seems more plausible that it is neoliberal economic conditions themselves---a scaled back social safety net, precarious employment, rising, debts and uncertain incomes---that has produced [whatever increase in anomie and isolation](http://rhizome.org/editorial/2012/dec/20/instagame/) we experience. The answer to that is not more work but more protection from the life's unpredictable risks, more income, more equality, more democracy---and more time beyond work to take advantage of all of it.

There's been a bit of a discussion about affective labor going around. Paul Myerscough in the [*London Review of Books*](http://www.lrb.co.uk/v35/n01/paul-myerscough/short-cuts) describes the elaborate code with which the Pret a Manger chain enforces an ersatz cheerfulness and dedication on the part of its employees, who are expected to be "smiling, reacting to each other, happy, engaged". Echoing a remark of [Giraudoux and George Burns](http://en.wikiquote.org/wiki/Jean_Giraudoux), the most important thing to fake is sincerity: "authenticity of being happy is important".

[Tim Noah](http://www.newrepublic.com/article/112204/pret-manger-when-corporations-enforce-happiness) and [Josh Eidelson](http://www.thenation.com/article/172547/starbucks-tycoon-bullies-baristas) elaborate on this theme, and [Sarah Jaffe](http://inthesetimes.com/working/entry/14535/grin_and_abhor_it_the_truth_behind_service_with_a_smile/) makes the point that this has always been an extremely gendered aspect of labor (waged and otherwise). She notes that "women have been fighting for decades to make the point that they don't do their work for the love of it; they do it because women are expected to do it." Employers, of course, would prefer equality to be established by imposing the love of work on both genders.

Noah describes the way Pret a Manger keeps "its sales clerks in a state of enforced rapture through policies vaguely reminiscent of the old East German Stasi". I was reminded of the Soviet model too, but in a different way. I'm just old enough to remember when people talked about the Communist world as a really-existing place rather than a vaguely-defined bogeyman. And one of the mundane tropes that always came up foreign travelogues from behind the Iron Curtain concerned the notoriously surly service workers, in particular restaurant waiters. A 1977 [newspaper headline](http://news.google.com/newspapers?nid=2519&dat=19770720&id=C-ZdAAAAIBAJ&sjid=Gl8NAAAAIBAJ&pg=4427,2646581) reads "Soviet Union Takes Hard Look At Surly Waiters, Long Lines". In a 1984 dispatch in the *New York Times*, John Burns reports that "faced with inadequate supplies, low salaries and endless lines of customers, many Russians in customer-service jobs lapse into an indifference bordering on contempt."

One can find numerous explanations of this phenomenon, from the shortcomings of the planned economy to the institutional structure of the Soviet service industry to the vagaries of the Russian soul to the [legacy of serfdom](http://konstantin2005.blogspot.com/2005/10/russian-rudeness.html). But one factor was clearly that Soviet workers, unlike their American counterparts, were guaranteed jobs, wages, and access to essential needs like housing, education, and health care. The fear that enforces fake happiness among capitalist service workers---culminating in the grotesquery of Pret a Manger---was mostly inoperative in the Soviet Union. As an article in [the *Moscow Times*](http://www.themoscowtimes.com/opinion/article/why-russians-dont-smile/436037.html) explains:

> During the perestroika era, the American smile was a common reference point when the topic of rude Soviet service was discussed. In an often-quoted exchange that took place on a late-1980s television talk show, one participant said, “In the United States, store employees smile, but everyone knows that the smiles are insincere.” Another answered, “Better to have insincere American smiles than our very sincere Soviet rudeness!”

With the collapse of the USSR and the penetration of Western capital into Russia, employers discovered a workforce that adapted only reluctantly to the norms of capitalist work discipline. A 1990 article in *USA Today* opens with a description of the travails facing the first Pizza Hut in the Soviet Union:

> To open the first Pizza Hut restaurants in the Soviet Union, U.S. managers had to teach Soviet workers how to find the ''you'' in U.S.S.R.

> ''We taught them the concept of customer service,'' says Rita Renth, just back from the experience. ''Things that come naturally to employees here we had to teach them to do: -smiling, interacting with customers, eye contact.''

In no time, however, the managers hit on what I've [described](http://jacobinmag.com/2012/04/the-politics-of-getting-a-life/) as the third wave form of the work ethic. Rather than appealing to religious salvation or material prosperity, workers are told that they should find their drudgery intrinsically enjoyable:

> The five U.S. managers - and colleagues from Pizza Huts in the United Kingdom, Belgium, Australia and other nations - spent 12 to 14 hours a day drilling the Russians on service and food preparation, Pizza Hut style.

> As a way of ''motivating them to be excited about what they were doing, we made (tasks) like folding boxes into a contest,'' Rae says. ''When they finished, they said they couldn't believe they would ever have fun at their jobs.''

> That feeling, rare in Soviet workplaces, has been noticed. ''A comment made by a lot of customers was that as soon as they walked in, they sensed a feeling of warmth,'' Rae says.

It's the Pret a Manger approach to enforced cheerfulness (which had better be authentic!), combined with gamification, 1990-style. Along the same lines is this [blog post](http://mjperry.blogspot.com/2008/04/old-soviet-mentality-about-customer.html) from a business school professor, who recounts the experience of the first Russian McDonald's:

> After several days of training about customer service at McDonald's, a young Soviet teenager asked the McDonald's trainer a very serious question: "Why do we have to be so nice to the customers? After all, WE have the hamburgers, and they don't!"

True enough. But while they may have had the hamburgers, with the collapse of Communism they no longer had steady access to the [means of payment](http://www.peterfrase.com/2012/05/category-errors/).

The brusqueness of customer service interactions has typically been interpreted as an indication of Communism's shortcomings, their low quality understood as a mark of capitalism's superiority. And it does indicate a contradiction of the Soviet model, which preserved the form of wage labor while removing many of the disciplinary mechanisms---the threat of unemployment, of destitution---that force workers to accept the discipline of the employer or the customers. That contradiction comes to a head in a restaurant where both employees and customers are miserable. As the old saying goes, "they pretend to pay us, and we pretend to work".

In his recent [essay](http://jacobinmag.com/2012/12/the-red-and-the-black/), Seth Ackerman cautions that present-day socialists shouldn't overlook the material shortcomings of the planned economies, and he notes that "the shabbiness of consumer supply was popularly felt as a betrayal of the humanistic mission of socialism itself". But service work is a bit different from the kind of material shabbiness he discusses, since the product and the worker are inseparable. To demand what we've come to think of as "good service" is ultimately to demand the kind of affective---and affected---labor that we see throughout the service industry and especially in female-gendered occupations. Paul Myerscough is clearly unsettled by a system in which, "To guard against the possibility of Pret workers allowing themselves to behave even for a moment as if they were ‘just here for the money’, the company maintains a panoptical regime of surveillance and assessment." But 30 years ago, journalists like Myerscough were the sort
of people grousing about rude Moscow waiters.

In a system based on wage labor (or its approximation), the choice between company-enforced cheerfulness or authentic resentment is unavoidable. In other words, fake American smiles or sincere Soviet rudeness. The customer service interaction under capitalism can hardly avoid the collision between fearful resentment and self-deluding condescension, of the sort Tim Noah enacts in his opening: "For a good long while, I let myself think that the slender platinum blonde behind the counter at Pret A Manger was in love with me." Perhaps it's time to look back with a bit of nostalgia on the surly Communist waiters of yore, whose orientation toward the system was at least transparent.

I have argued many times that the essence of the social democratic project---and for the time being, the socialist project as well---is the empowerment of labor. By means of full employment, the separation of income from employment, and the organization of workers, people gain the ability to resist the demands of the boss. But the case of affective labor is another example that shows why this supposedly tepid and reformist project is ultimately radical and unstable. Take away the lash of the boss, and you are suddenly forced to confront service employees as human beings with human emotions, without their company-supplied masks of enforced good cheer. Revealing the true condition of service work can be a [de-fetishizing experience](http://www.moma.org/interactives/exhibitions/2012/garagesale/garagesale1.pdf), one just as jarring---and quite a bit closer to home---than finding out how your [iPhone was manufactured](http://www.moma.org/interactives/exhibitions/2012/garagesale/garagesale1.pdf). In both cases, we
are made to confront unpleasant truths about the power relations that structure all of our experiences as consumers.